How to Complain

At MAC Marine Claims Ltd. we are committed to providing excellent service when handling your claim, whether it’s with a Lloyd’s syndicate or a domestic carrier. If you feel that our service has fallen short of your expectations, we want to know.

Before submitting a formal complaint, we recommend checking your policy wording for details on the complaint process specific to your insurer. However, if you are dissatisfied with how your claim has been managed, we encourage you to contact us directly. We are here to listen and help resolve any concerns as quickly as possible.

You can reach us at:
office@macmarineclaims.com
or by telephone on 0330 202 0405.

Your feedback is important to us, and we will work with you to address any issues promptly.